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How We Work

OBJECTIVE /

Approach & Goal 

In the beginning, the client and I set 3 goals of blood analyzer for their expectations: 

 

Improving user experience

Optimizing the operation process, increasing usability and fluency.   

 

A̶u̶t̶o̶m̶a̶t̶i̶c̶  Manual operation process

Discussed with the client for the possibility of automation while no engineers involved. I analyzed the user's behavior and suggested that making it happen to the next generation.   

 

• Demonstrated working model

Transforming it with a new look and workable function to be presented at an exhibition.  

FOCUS /

Exposure of pain points 

For more context, we have interviewed some actual operators to empathize the difficulties they were facing and compiled it to some key viewpoints to build a clear design direction.

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Low security without covering internal components 

Not providing a clear operation instruction to the user 

Unprofessional image reduces trust in the instrument 

DESIGN /

How did I implement it ? 

1/ Building overall user flow

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2/ Ideating and simulating

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3/ Defining the process for a better user experience 

 • Step 1: QR code scanning: for making sure the examination target. 

The primary measure is to make the chip and reagents module be matched by scanning QR code quickly.

• Step 2: Drop the blood sample: leave a enough upper space for a long dropper. 

The original setup makes the hand moving not quite easy. We made a draft mockup with a balcony style of design for hand-moving space.

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• Step 3: Chip setting: leave a enough upper space for hand. 

For enough space to set a chip, we decided to lift the door up while none of obstacles in X,Y,Z direction, and we put the screen on the left to avoid it being blocked.

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• Step 4: Indicator lights: Checking the stage during the experiment process.  

Orange 

- Experiment Processing

Green 

- Experiment Done

Red 

 - Experiment Error

OUTCOME /

What is different now ? 

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Experimental system with NEGATIVE emotional experience

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Optimized analyzer with POSITIVE emotional experience

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Next

After we had completed this tough task, our client agreed that the design is much greater than the original one and gave me a lot of positive feedback. Although we had some ideas that could not been presented due to the tight schedule and insufficient human resource, our client was still excited to have a follow-up collaboration for the next generation.

“The presentation on exhibition was really successful. We have attracted many potential customers who are interested in it.” - Neo / Manager, R&D Dept.  

“I literally can't wait to start working together for the next generation of product.” - Dio / Deputy Manager, R&D Dept. 

 

“I found there are some design details are very considerate and friendly that I had not thought of before.” - Lester / Senior Engineer, R&D Dept. 

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GO TO NEXT PROJECT

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