How We Work
Approach & Goal
In the beginning, the client and I set 3 goals of blood analyzer for their expectations:
• Improving user experience
Optimizing the operation process, increasing usability and fluency.
• A̶u̶t̶o̶m̶a̶t̶i̶c̶ Manual operation process
Discussed with the client for the possibility of automation while no engineers involved. I analyzed the user's behavior and suggested that making it happen to the next generation.
• Demonstrated working model
Transforming it with a new look and workable function to be presented at an exhibition.
Exposure of pain points
For more context, we have interviewed some actual operators to empathize the difficulties they were facing and compiled it to some key viewpoints to build a clear design direction.
Low security without covering internal components
Not providing a clear operation instruction to the user
Unprofessional image reduces trust in the instrument
How did I implement it ?
1/ Building overall user flow
2/ Ideating and simulating
3/ Defining the process for a better user experience
• Step 1: QR code scanning: for making sure the examination target.
The primary measure is to make the chip and reagents module be matched by scanning QR code quickly.
• Step 2: Drop the blood sample: leave a enough upper space for a long dropper.
The original setup makes the hand moving not quite easy. We made a draft mockup with a balcony style of design for hand-moving space.
• Step 3: Chip setting: leave a enough upper space for hand.
For enough space to set a chip, we decided to lift the door up while none of obstacles in X,Y,Z direction, and we put the screen on the left to avoid it being blocked.
• Step 4: Indicator lights: Checking the stage during the experiment process.
- Experiment Processing
- Experiment Done
- Experiment Error
What is different now ?
Experimental system with NEGATIVE emotional experience
Optimized analyzer with POSITIVE emotional experience
After we had completed this tough task, our client agreed that the design is much greater than the original one and gave me a lot of positive feedback. Although we had some ideas that could not been presented due to the tight schedule and insufficient human resource, our client was still excited to have a follow-up collaboration for the next generation.
“The presentation on exhibition was really successful. We have attracted many potential customers who are interested in it.” - Neo / Manager, R&D Dept.
“I literally can't wait to start working together for the next generation of product.” - Dio / Deputy Manager, R&D Dept.
“I found there are some design details are very considerate and friendly that I had not thought of before.” - Lester / Senior Engineer, R&D Dept.
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